HR & Engagement Writer
1
The Best Tools to Improve Employee Satisfaction in 2024
6 min read
Published: May 30, 2023
Revised on: Mar 1, 2024
Here’s our curated shortlist and our reasons for liking each company; please click into each company to get more details:
- Monday.com
- Easy to use and intuitive interface. Many reviewers mentioned how user-friendly Monday.com is.
- Visual project management. Reviewers liked the ability to visualize workflows and track progress through boards and timelines.
- Enhanced team collaboration. Monday.com facilitates task assignment, communication, and real-time updates to improve collaboration.
- Customizable boards and workflows. Users appreciated the ability to fully customize boards and automations to match their needs.
- Centralized hub. Storing all project information and files in one centralized place made managing projects easier.
- Assembly
- Easy to use and intuitive interface. Many reviews mentioned Assembly is simple, easy to navigate, and user-friendly.
- Good customer support. Reviews mentioned Assembly's support team is responsive in resolving issues.
- Rewards redemption process is smooth. Users liked the gift card and other reward options that can be redeemed with points.
- Integrates well with Slack and Microsoft Teams. The integration makes giving recognition quick and seamless.
- Good for employee recognition and engagement. Reviews highlighted Assembly's peer-to-peer recognition features that help boost employee morale.
- Motivosity
- Makes it easy and fun to recognize and reward peers and employees. Many reviews mentioned how Motivosity makes it simple to give thanks and praise to coworkers.
- Improves employee morale, culture, and engagement. Multiple reviews highlighted how Motivosity has enhanced company culture, boosted team morale, and improved employee engagement.
- Fosters connections between remote/hybrid teams. Reviews noted how Motivosity helps remote and dispersed teams stay connected.
- Provides visibility into what's happening across the company. Reviews liked being able to see praise and recognition across the organization.
- User-friendly interface. Many reviews complimented Motivosity's clean and easy-to-use interface.
- WorkTango
- Easy to use and user-friendly interface. Many reviews mentioned how simple and intuitive the platform is.
- Ability to easily recognize and reward coworkers. Giving points and recognition is seamless.
- Fun way to boost employee morale. The gamification and rewards help motivate employees.
- Provides insight into employee engagement. The data and analytics provide valuable insights.
- Good variety of rewards to choose from. Many gift cards and merchandise options in the catalog.
- BambooHR
- User-friendly interface - Many reviews praise how intuitive and easy to navigate BambooHR is. Both employees and HR admins find it simple to use.
- Streamlined HR processes - Automates tasks like onboarding, document signing, PTO requests, etc. Saves HR teams time and effort.
- Excellent customer support - Numerous reviews highlight BambooHR's responsive and knowledgeable customer support as a major plus.
- Customizable - Can tailor BambooHR to fit organization's specific needs via custom fields, workflows, access levels, etc. Provides flexibility.
- Integrations - BambooHR integrates with other HR tools like payroll, applicant tracking, and performance management systems. Allows connecting workflows.
Every business believes that employee satisfaction in its workplace reaches unprecedented heights year-on-year. It’s only natural to think so. Ultimately, everyone wants to be the protagonist in their story — which, in this case, is the excellent employer who is great at employee engagement and manages to keep their best hands for years.
In reality, how many employers manage to do this? Especially considering that an average of 4 million Americans quit their jobs each month in 2022. Equally worrisome is that 40% of employees considered resigning within three to six months in 2022.
This trend, aptly named the Great Resignation, means employee engagement and employee satisfaction across all levels might be hitting new lows. The question now is, how do businesses plug this gap and ensure that their workers are content with their jobs — happy, engaged, and productive?
The short answer: Employee surveys and pulse checks.
The long answer: Employee surveys and pulse checks + employee rewards and recognition programs + employee engagement plans.
Put together; these activities prepare the stage for improved employee satisfaction. In addition, complementing these efforts with the right software makes the entire process seamless.
What Are Employee Satisfaction Tools?
Employee satisfaction tools are resources or methods used by organizations to measure, analyze, and improve the level of satisfaction and engagement among their employees. These tools help organizations understand employee needs, identify areas for improvement, and take actionable steps to create a more satisfying work environment. They are essential for fostering a positive workplace culture and increasing employee retention and productivity.
How Can Employee Engagement Software Improve Employee Engagement?
Employee engagement software serves as a comprehensive solution to cultivate a positive work environment, foster open communication, recognize contributions, align goals, support development, and prioritize employee well-being, all of which significantly contribute to improved levels of engagement within an organization.
How Do You Measure Employee Satisfaction?
Employee satisfaction can be measured through various methods:
- Surveys: Conducting regular surveys specifically designed to gauge employee satisfaction is a common approach. Questions can cover aspects like job satisfaction, work environment, relationships with colleagues and supervisors, compensation, benefits, career development opportunities, and work-life balance.
- Feedback Sessions: Organizing one-on-one or group feedback sessions allows employees to express their thoughts and feelings directly. These discussions can provide insights into their satisfaction levels and highlight areas that need improvement.
- Exit Interviews: When employees leave the company, conducting exit interviews can reveal reasons for dissatisfaction. Understanding why people are leaving can help identify areas that need attention within the organization.
- Observation and Metrics: Observing employee behavior, interactions, absenteeism rates, and productivity levels can give indirect indications of their satisfaction. Metrics like turnover rates and attendance records can also provide insights into employee morale.
- Net Promoter Score (NPS): Some companies use NPS, a metric often used for customer satisfaction, to measure employee satisfaction. Employees are asked how likely they are to recommend the company as a place to work.
- Benchmarking: Comparing your organization's satisfaction metrics with industry standards or similar companies can provide a broader context to evaluate satisfaction levels.
Measuring satisfaction is not a one-time task. It's an ongoing process that requires consistent evaluation and action to address any issues that arise.
What Is the Most Commonly Used Tool to Measure Employee Engagement?
The most commonly used tool is the employee engagement survey. These surveys typically include a range of questions designed to assess different aspects of engagement, such as job satisfaction, relationship with managers, organizational culture, opportunities for growth, and overall happiness at work.
Companies often customize these surveys to fit their specific needs and goals. Some widely used survey tools for measuring employee engagement include Culture Amp, TINYpulse, and SurveyMonkey, among others. These tools help organizations gather insights into employee sentiments and perceptions, allowing them to identify areas for improvement and implement strategies to enhance overall engagement and productivity.
Best Employee Satisfaction Tools in 2024
Pricing
$8.00 per user/month
- Free version
- Free trial available
- No Seat Minimum
Consider Monday.com a one-stop shop for different tools to advance your company’s goals and get work done. Their product offerings include tools for project management, collaboration, HR, operations, and more. As an employee satisfaction and engagement tool, it provides tools for gathering feedback and measuring employee satisfaction quickly. Beyond this, Monday.com also has customizable templates that assist teams in creating their dream culture.
Things to Love About Monday.com:
- Intuitive dashboard that gives you an overview of every feedback collected
- Practical and customizable options to suit your business’s needs
- Powerful automation that frees up your time so you can focus on employee satisfaction activities instead of doing grunt work
Pros
- Easy to use and intuitive interface. Many reviewers mentioned how user-friendly Monday.com is.
- Visual project management. Reviewers liked the ability to visualize workflows and track progress through boards and timelines.
- Enhanced team collaboration. Monday.com facilitates task assignment, communication, and real-time updates to improve collaboration.
- Customizable boards and workflows. Users appreciated the ability to fully customize boards and automations to match their needs.
- Centralized hub. Storing all project information and files in one centralized place made managing projects easier.
Cons
- Steep learning curve. Some reviewers found the initial setup and learning process time-consuming and complex.
- Limitations of free plan. Key features like automations are only available on paid plans.
- Integration issues. Some users faced challenges integrating Monday.com with other tools they use.
- Slow performance. A few reviewers complained about occasional lagging or platform slowness with heavy usage.
- Price. Monday.com's pricing model makes it cost prohibitive for larger teams to use all features.
2
Assembly
Pricing
$2.80 per user/month
- Free version
- Free trial available
- Seat Minimum: 1 User
Assembly is a hub of workplace culture tools and customizable flows designed to help you save time and get the best results. One such flow is the employee satisfaction survey to shape your organization’s transparency, employee, and feedback culture. More specifically, this flow helps you understand where your employees’ heads are at every point. So if you’re keen on figuring out how your employees feel about how their work contributes to the business — including their concerns and challenges —Assembly’s employee satisfaction survey is an excellent place to start.
Things to Love About Assembly:
- Comes with many options to structure engagement surveys and feedback in an actionable way
- Integrates easily into Slack and Microsoft teams as well as 40+ Hris integrations (ADP, BambooHR, Ceridian, Workday, Zenefits, Rippling, UKG, and many more)
- Is versatile and useful for a rich selection of employee engagement functions, like 1:1’s, contests, icebreakers, employee nominations, announcements, and more — all included in the Culture Suite (at no additional cost)
Pros
- Easy to use and intuitive interface. Many reviews mentioned Assembly is simple, easy to navigate, and user-friendly.
- Good customer support. Reviews mentioned Assembly's support team is responsive in resolving issues.
- Rewards redemption process is smooth. Users liked the gift card and other reward options that can be redeemed with points.
- Integrates well with Slack and Microsoft Teams. The integration makes giving recognition quick and seamless.
- Good for employee recognition and engagement. Reviews highlighted Assembly's peer-to-peer recognition features that help boost employee morale.
Cons
- Limitations in analytics and reporting features. Some reviews wanted more detailed analytics and user statistics.
- Creating flows and automations can be tricky. Reviews noted workflows and automations are sometimes hard to setup.
- Limited customization options for recognitions. Users wanted more ways to customize recognitions with images/GIFs.
- Lack of mobile apps earlier on. Reviews mentioned lack of mobile apps made it hard to use when not by a computer.
- Confusion due to branding changes. Reviews noted frequent name changes of the reward units was confusing initially.
Pricing
$2.00 per user/month
- Seat Minimum: 10 Users
At first glance, Motivosity might seem like a Jack of all “employee-engagement-and-experience” trades. Its features are divided into three categories — “Recognize” for reward and recognition programs; “Lead” for performance management; and “Listen” for promoting a culture of feedback. With Listen, Motivosity’s mission is to give your employees a voice and help you extract valuable information and actionable insights. One way is through customizable surveys optimized for the best employee participation. This makes sense when you consider that better participation = increased chances of making better decisions and plans to improve employee satisfaction.
Things to Love About Motivosity:
- Boasts a 96% adoption rate, so your employees are highly likely to use it
- Has zero onboarding or support fee for setting up
- Bundles several tools together to make the employee satisfaction process easier than ever
Pros
- Makes it easy and fun to recognize and reward peers and employees. Many reviews mentioned how Motivosity makes it simple to give thanks and praise to coworkers.
- Improves employee morale, culture, and engagement. Multiple reviews highlighted how Motivosity has enhanced company culture, boosted team morale, and improved employee engagement.
- Fosters connections between remote/hybrid teams. Reviews noted how Motivosity helps remote and dispersed teams stay connected.
- Provides visibility into what's happening across the company. Reviews liked being able to see praise and recognition across the organization.
- User-friendly interface. Many reviews complimented Motivosity's clean and easy-to-use interface.
Cons
- Leaderboards can cause unwanted competition. Some reviews felt the leaderboards promoted competition instead of true recognition.
- Money rewards aren't always motivating. A few reviewers felt the money wasn't the real motivator - the recognition was more meaningful.
- Reporting and analytics could be better. Some reviews wanted more robust reporting capabilities.
- Mobile app lacks functionality. The mobile app was called out for missing key desktop features.
- Technical glitches. A couple reviews cited occasional technical issues with the software.
Pricing
Contact sales for pricing
- Seat Minimum: 150 Users
WorkTango’s north star is prominent on its website: they want to help you “engage, inspire, and retain your employees.” This mission is reassuring for every business leader or HR professional committed to building the best employee satisfaction and experience in their organization. You may also want to ask: “How is WorkTango walking the talk?” The answer is in its comprehensive employee engagement and experience platform, which includes the “survey and insights” function — their employee satisfaction solution. It also helps that the platform’s user experience is more than decent and will drive high participation rates and promote honest feedback among your employees. In addition, the survey question templates are not only created by experts but they’re also backed by research. And if this doesn’t work for you, you have complete control and can throw your questions into the mix.
Things to Love About WorkTango:
- Comprehensive employee satisfaction surveys that are easy to analyze and understand
- Easy integration with Human Resources Information System (HRIS)
- The user interface is aesthetically pleasing and intuitive to navigate
Pros
- Easy to use and user-friendly interface. Many reviews mentioned how simple and intuitive the platform is.
- Ability to easily recognize and reward coworkers. Giving points and recognition is seamless.
- Fun way to boost employee morale. The gamification and rewards help motivate employees.
- Provides insight into employee engagement. The data and analytics provide valuable insights.
- Good variety of rewards to choose from. Many gift cards and merchandise options in the catalog.
Cons
- Point system not ideal. Reviews mentioned points being hard to earn or expiring too quickly.
- Rewards catalog limitations. Some wanted more options, lower point costs, or better rewards.
- Reporting and analytics could be better. Some found the data analysis functionality lacking.
- Issues with notifications. Reviews cited missing or too frequent notifications as problems.
- Navigation issues. Some found the site navigation confusing or unintuitive at times.
5
BambooHR
Pricing
Contact sales for pricing
- Free trial available
At its core, BambooHR is a Human Resources and Talent Management software covering all aspects of the employee experience. By extension, some of its features help business leaders know how their employees feel about the workplace. BambooHR uses the eNPS survey method in its survey tool, which can help conduct anonymous employee satisfaction surveys. This removes all forms of blockers that prevent you from gathering honest feedback. With BambooHR, you can expect a comprehensive understanding of why and how your employees feel the way they do — which is the first step to developing or tailoring plans to improve the employee satisfaction score across the board.
Things to Love About BambooHR:
- Its comprehensive analytics and reporting tools give you a birds-eye view of the critical employee engagement metrics to track
- It is useful for employee satisfaction surveys and other HR functions, like recruitment, onboarding, etc.
Pros
- User-friendly interface - Many reviews praise how intuitive and easy to navigate BambooHR is. Both employees and HR admins find it simple to use.
- Streamlined HR processes - Automates tasks like onboarding, document signing, PTO requests, etc. Saves HR teams time and effort.
- Excellent customer support - Numerous reviews highlight BambooHR's responsive and knowledgeable customer support as a major plus.
- Customizable - Can tailor BambooHR to fit organization's specific needs via custom fields, workflows, access levels, etc. Provides flexibility.
- Integrations - BambooHR integrates with other HR tools like payroll, applicant tracking, and performance management systems. Allows connecting workflows.
Cons
- Limited customization - Some reviews note inability to customize certain aspects like performance reviews. Can be an issue for unique needs.
- Complex configurations - Setting up advanced workflows and custom fields requires learning and experience. Can impact productivity.
- Missing features - Lacks some common HR features like scheduling, recognition programs, advanced analytics. Requires add-ons.
- Lack of personalization - Dedicated account manager promised during sales but not provided post-signing according to some reviews.
- Reporting limitations - Reporting functionality could be more robust and flexible as per some user reviews.
Pricing
$16.25 per user/month
- Free version
- No Seat Minimum
SurveyMonkey has two claims to fame ahead of its competitors. It has existed for over 20 years, and it has helped over 300,000 businesses collect employee feedback in that time. If you know these facts, you won’t be surprised to learn that over 20 million survey questions are answered on SurveyMonkey daily. SurveyMonkey’s ease of use is unparalleled, and there’s barely any difference between using an existing template and creating one from scratch.
Things to Love About SurveyMonkey:
- Complete control over who can view and edit employee satisfaction surveys
- Easy to analyze, filter, and export results
- Integrates well with other work tools and platforms
- Offers a wide range of customization and personalization options, including logos, colors, images, and videos
Pros
- User-friendly and intuitive interface makes it easy to create and distribute surveys even for beginners.
- Extensive customization options allow users to personalize survey design, branding, questions types etc. as per their needs.
- Powerful data analysis tools provide impactful insights from survey responses through graphs, charts, filtering etc.
- Integration with other platforms like Salesforce, MailChimp, Excel etc. allows seamless data sharing and workflow automation.
- Availability of numerous pre-made templates helps in quick set up of surveys tailored for specific purposes.
Cons
- Limitations in free version like capped number of questions, responses, lack of advanced features.
- Expensive pricing of paid plans can be prohibitive for individuals or small businesses on a budget.
- Restricted survey design and formatting options compared to some specialized survey tools.
- Technical issues like slow loading times, freezing pages especially for longer or complex surveys.
- Customer support response time can be slow or inadequate for resolving complex technical queries.
7
Empuls
Pricing
$3.00 per user/month
- Free trial available
- No Seat Minimum
Empuls believe that you’ll connect with your employees if you do three things: listen, diagnose, and act. So they have an employee satisfaction measurement tool to help you listen. For starters, it optimizes the free flow of feedback in the organization from the top to the bottom. As a result, you can evaluate employee engagement and get possible answers to what’s affecting employee satisfaction and productivity. Subsequently, you can formulate ideas for working around blockers and increasing employee morale.
Things to Love About Empuls:
- No technical know-how is required to use the employee satisfaction survey tools
- Integration with other workplace tools and software, e.g., Slack
Pros
- Easy to use interface
- Good platform for employee recognition and rewards
- Provides effective employee engagement
- Lots of gift/voucher redemption options
- Good communication and collaboration features
Cons
- Issues with notifications not working properly
- Delay in receiving gift vouchers
- Needs more customizable features
- Scope for improving user interface
- Lacks advanced analytics and reporting
Conclusion
It feels natural to end this article with some numbers, so here we go: highly engaged employees are 87% less likely to leave their employers. This shows that employees who are satisfied and content with their work and how their organization is being run don’t have a strong urge to find another job. Every organization needs employees like this to function effectively, but it takes some work. Using the above employee feedback and survey tools will give you in-depth ideas and insights about how to improve your employee satisfaction levels.
