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Let AI-Powered Business Tools Elevate Your Efficiency in 2024
10 min read
Published: Dec 15, 2023
Revised on: Mar 1, 2024
Here’s our curated shortlist and our reasons for liking each company; please click into each company to get more details:
Artificial intelligence (AI) has revolutionized various aspects of business across all sectors, impacting everything from daily operations to strategic planning. Tools, applications, and assistants driven by AI can automate mundane tasks and rapidly process extensive datasets for analysis.- Assembly
- Easy to use and intuitive interface. Many reviews mentioned Assembly is simple, easy to navigate, and user-friendly.
- Good customer support. Reviews mentioned Assembly's support team is responsive in resolving issues.
- Rewards redemption process is smooth. Users liked the gift card and other reward options that can be redeemed with points.
- Integrates well with Slack and Microsoft Teams. The integration makes giving recognition quick and seamless.
- Good for employee recognition and engagement. Reviews highlighted Assembly's peer-to-peer recognition features that help boost employee morale.
- Grammarly
- Real-time grammar and spelling correction helps improve writing quality and accuracy.
- Style and tone suggestions help maintain consistent brand voice across documents and teams.
- Seamless integration with commonly used writing platforms like Microsoft Office makes it very convenient to use.
- Plagiarism detection helps ensure originality of content.
- Team collaboration features allow managing team members' accounts easily.
- Jasper
- Saves time by automating content creation
- Generates high quality and human-like content
- Has useful templates for creating specific types of content quickly
- Helps overcome writer's block and brainstorm ideas
- Provides helpful writing feedback and suggestions
- ClickUp
- Flexible and customizable features allow users to tailor ClickUp to their specific needs and workflows.
- Intuitive and user-friendly interface makes it easy to navigate and manage tasks and projects.
- Robust collaboration tools like comments, chat, and assign mentions facilitate team communication and coordination.
- Multiple task views like list, board, Gantt chart provide flexibility to organize tasks.
- Integration with common tools like Google Drive, Slack improves workflows.
- Bit.ai
- Easy to use interface and intuitive workflow design
- Allows real-time collaboration for teams working remotely
- Variety of templates available make creating documents quick
- Ability to create separate workspaces for different teams/departments
- Document version tracking and ability to embed rich media
Advanced chatbots, powered by AI technologies like large language models (LLMs), can now generate human-like conversations for customer or employee support. AI and machine learning (ML) can also optimize a business’s logistics, manage inventory more efficiently, and predict demand. They can also help research & development (R&D) departments design new products or services.
Today’s businesses have access to various AI tools designed to cater to their needs, including improving efficiency, productivity, and workflow. Read our guide to explore the best artificial intelligence tools for businesses available today and how they can help your company become more efficient.How Is AI Used in Business?
Artificial intelligence is the driving force behind many business tools and applications. It influences operations at every level, from internal processes to customer service. Some examples are:
- Data analysis tools - AI algorithms can process a company’s data, market trends, or other large volumes of information. AI can use the data to detect patterns or forecast trends, helping business managers make better decisions.
- Task automation - Many AI tools can automate tasks and actions considered routine. It helps employees and team members focus on their core tasks and avoid wasting time on repetitive operations.
- Fraud detection - Businesses in the finance and commerce sectors can use AI tools to analyze fraud patterns and detect fraudulent attempts in real-time. They help strengthen security by preventing illegitimate transactions.
- Intelligent assistance - AI-powered chatbots can provide human-like conversations. This feature can power customer service chatbots to answer questions in natural, plain language instead of pre-programmed responses.
How Can AI Automate My Business?
AI-powered automation focuses on identifying repetitive tasks and streamlining them for maximum efficiency. This kind of automation can save significant time for businesses and team members in various areas, such as:
- Data entry and processing - Artificial intelligence software can automate basic data entry tasks in virtually any field, such as accounting or inventory management. It helps process data faster and more accurately, reducing the error rate.
- Social media management - Artificial intelligence tools can monitor and analyze social media activity, producing reports and giving insights to the marketing department. They can also make automatic posts, monitor brand and product name mentions, and analyze their platform’s current trends.
- Human resources processes - AI software can bolster your HR department’s efficiency by automating many tasks. For example, an AI application can screen resumes, match them against qualifications or requirements, and schedule interviews automatically.
- Quality control - Companies in industries with strict QC requirements can use AI to improve their production processes. An AI-driven system can monitor manufacturing quality, automatically detect product defects, and optimize manufacturing processes.
- AI search - By leveraging natural language processing (NLP) and machine learning, AI search engines can swiftly and accurately retrieve data from vast repositories, databases, or even unstructured content. This allows for quicker decision-making, enhanced productivity, and access to pertinent information swiftly.
- Q&A functionalities - Integrating a Q&A system driven by AI can streamline customer interactions and internal processes. AI-driven Q&A systems utilize machine learning algorithms to understand, categorize, and respond to queries effectively.
What Are the Top AI Tools?
Today’s businesses have access to a range of artificial intelligence apps and tools. These are grouped into different categories based on their primary functions and how they affect a business’s efficiency. The leading AI tools for businesses currently fit into the following categories:
- Machine learning platforms (MLPs) - These AI tools enable businesses to create their own predictive analytics models. MLPs are necessary for companies that depend on data, such as customer insights and financial analysis, to gain valuable insights.
- Natural language processing (NLP) - AI tools with NLP capabilities, such as AI writing generators and chatbots, can process, comprehend, and respond in natural human language. These tools enable businesses to offer more realistic customer interactions without human staff.
- Marketing automation tools - These marketing AI tools are designed to analyze markets and customer behaviors. They can assist companies in accurately segmenting their customers or forecasting purchasing trends, ensuring the development of suitable marketing campaigns.
- Business intelligence (BI) tools - AI-driven business intelligence tools can gather a company’s pertinent data, like customer databases or sales records. These tools surpass traditional BI software in efficiently cleaning, organizing, and analyzing data. They generate reports as needed and assist managers in decision-making.
- Cybersecurity tools - AI-powered cybersecurity software uses pattern recognition to analyze network traffic. They can detect security breaches and recognize unexpected or abnormal user behavior, preventing data theft or loss.
What Is the Future of AI in Business?
Future developments in AI for business are expected to evolve its current capabilities further and achieve deeper integration into various business processes.
For example, NLP tools of the future will become more proficient at understanding human language and generate more human-like responses. Machine learning will become integrated into more business processes, automating complex tasks and providing more effective support to human decision-makers.
Advancements in AI are expected to be incorporated into new software and updates to existing ones, ensuring that companies currently using AI-powered tools will also gain access to these advanced capabilities.
Our List of the Best AI Tools for Business
Elevate your business to new heights with artificial intelligence! With a wide range of AI tools available, from advanced chatbots to efficient workflow assistants, there’s plenty to explore. To help you choose the perfect fit for your company, we’ve compiled a list of the top 10 outstanding AI-powered tools and software popular in the business world today.
Pricing
$2.80 per user/month
- Free version
- Free trial available
- Seat Minimum: 1 User
Assembly offers a comprehensive, AI-driven intranet software solution designed to enhance productivity and workflow efficiency. It caters to all the needs of companies, regardless of size. Trusted by over 4,000 brands and companies across various industries, including food production, manufacturing, and eCommerce, Assembly has established itself as a versatile tool for different sectors. At the heart of Assembly’s AI-powered capabilities is Dora AI. This AI-driven workplace assistant seamlessly integrates into Assembly and is designed to automate or improve the efficiency of everyday workplace tasks. You can expand Dora’s functionalities by integrating Assembly with other applications. This allows the AI assistant to access and organize data from these connected apps, streamlining your data management regardless of where the information is stored.
Assembly Key AI Features:
Instant document summarization - Team members can use Dora AI to search for the right documents, whether stored internally or on the cloud. Dora can read and summarize the main points of these documents, saving your employees valuable time.
Pros
- Easy to use and intuitive interface. Many reviews mentioned Assembly is simple, easy to navigate, and user-friendly.
- Good customer support. Reviews mentioned Assembly's support team is responsive in resolving issues.
- Rewards redemption process is smooth. Users liked the gift card and other reward options that can be redeemed with points.
- Integrates well with Slack and Microsoft Teams. The integration makes giving recognition quick and seamless.
- Good for employee recognition and engagement. Reviews highlighted Assembly's peer-to-peer recognition features that help boost employee morale.
Cons
- Limitations in analytics and reporting features. Some reviews wanted more detailed analytics and user statistics.
- Creating flows and automations can be tricky. Reviews noted workflows and automations are sometimes hard to setup.
- Limited customization options for recognitions. Users wanted more ways to customize recognitions with images/GIFs.
- Lack of mobile apps earlier on. Reviews mentioned lack of mobile apps made it hard to use when not by a computer.
- Confusion due to branding changes. Reviews noted frequent name changes of the reward units was confusing initially.
Pricing
$12.00 per user/month
- Free version
- No Seat Minimum
Grammarly is a writing assistant designed to help users improve their writing. It can function as a standalone program or a browser app. However, Grammarly’s most popular form is the browser extension, which can support writing on Google Workspace apps like Docs, Sheets, Slides, and most text fields on other websites. Grammarly launched in 2009 and has used AI since the beginning, making it one of the earliest and most well-established AI-powered business tools. Its current iteration uses generative AI technology to provide accurate, context-sensitive writing enhancements.
Pros
- Real-time grammar and spelling correction helps improve writing quality and accuracy.
- Style and tone suggestions help maintain consistent brand voice across documents and teams.
- Seamless integration with commonly used writing platforms like Microsoft Office makes it very convenient to use.
- Plagiarism detection helps ensure originality of content.
- Team collaboration features allow managing team members' accounts easily.
Cons
- Can sometimes make unnecessary corrections, especially for complex or nuanced writing.
- Pricing may be expensive for some individuals and smaller businesses.
- Limited performance for languages other than English.
- Accuracy varies for different writing styles like creative or technical.
- Privacy concerns due to cloud-based storage of writing data.
3
Jasper
Pricing
$39.00 per user/month
- Free trial available
- No Seat Minimum
Jasper, formerly known as Jarvis AI, is an AI-powered writing assistant developed by Jasper AI, Inc. This AI assistant is marketed as an AI co-pilot and is primarily aimed at marketing teams. Jasper AI can generate marketing copy for all types of marketing content, from short product descriptions for eCommerce platforms to blog posts for your website. It can also create images, detect plagiarism, and promote team collaboration with document sharing.
Jasper Key AI Features:
- Can simplify complex language - Team members can use Jasper.ai’s “Rephrase” and “Explain it to a 5th Grader” function to break down the most complex paragraphs for more readable content.
- Integrations with standard business tools - Jasper integrates with Grammarly and Google Workspace apps, allowing users to use its advanced writing tools in Google Docs or Sheets and improve them with Grammarly’s grammar and spell-checking AI.
- Safe and ethical - Jasper.ai complies with the SOC2 security framework, protecting customer data and privacy. It also has protocols to minimize human bias and misrepresentations in Jasper’s training materials, reducing the chance of prejudice in its outputs.
Pros
- Saves time by automating content creation
- Generates high quality and human-like content
- Has useful templates for creating specific types of content quickly
- Helps overcome writer's block and brainstorm ideas
- Provides helpful writing feedback and suggestions
Cons
- Can sometimes repeat or generate generic content
- Pricing can be expensive compared to competitors
- Learning curve to use advanced features and write effective prompts
- Does not optimize content for SEO - need add-on for that
- Limitations around creating very long content pieces like books
4
ClickUp
Pricing
$7.00 per user/month
- Free version
- No Seat Minimum
ClickUp is a comprehensive productivity software suite primarily designed for project management. It includes many essential features, such as a project planner, a team whiteboard, a chat system for collaboration, and a goal tracker.ClickUp AI, the AI-powered writing assistant integrated within ClickUp, is designed to boost productivity and augment all of ClickUp’s primary features. This tool assists team members in becoming quicker and more efficient, supporting project management, task execution, and optimizing workflows.
ClickUp Key AI Features:
- Multi-purpose writing aid - ClickUp AI can create relevant text content for various needs, such as promotional emails, marketing briefs, customer support replies, project outlines, and engineering test plans.
- Fast summarization - Summarize key product features from a product requirements document (PRD) or meeting notes easily with ClickUp AI. This feature creates a short, easy-to-read text block that can compress any document into a few relevant paragraphs.
- Formatting and editing - ClickUp AI formats documents with preset headers and style guides and evaluates text for clarity and engagement, reducing review cycles for clear, concise content publication.
Pros
- Flexible and customizable features allow users to tailor ClickUp to their specific needs and workflows.
- Intuitive and user-friendly interface makes it easy to navigate and manage tasks and projects.
- Robust collaboration tools like comments, chat, and assign mentions facilitate team communication and coordination.
- Multiple task views like list, board, Gantt chart provide flexibility to organize tasks.
- Integration with common tools like Google Drive, Slack improves workflows.
Cons
- Steep learning curve due to overwhelm from number of features and configuration options.
- Occasional bugs, glitches and performance issues hamper user experience.
- Mobile app lacks some functionality compared to web/desktop.
- Limitations of free version like number of tasks, features restricted.
- Difficulty finding specific help documentation among extensive support content.
5
Bit.ai
Pricing
$8.00 per user/month
- Free version
- No Seat Minimum
Bit.ai is a team collaboration and document management tool for businesses and organizations of all types. It is designed to make organizing your company’s documents, data, and knowledge as easy as possible. Bit.ai leverages AI technologies in its most powerful features: the intelligent document editor and the engagement analytics engine.
Bit.ai Key AI Features:
- Smart document editing - Bit.ai’s document editor offers AI-powered features like automatic formatting and design and adapting color schemes and text styles to fit your brand.
- Better engagement analytics - Bit.ai uses AI to track and analyze user engagement with documents, assessing how team members interact with them and determining the content's effectiveness and readability.
- Reach more documents with integrations - Bit.ai integrates with over 100 popular business tools, including most Google Workspace apps, social media platforms, and Github.
Pros
- Easy to use interface and intuitive workflow design
- Allows real-time collaboration for teams working remotely
- Variety of templates available make creating documents quick
- Ability to create separate workspaces for different teams/departments
- Document version tracking and ability to embed rich media
Cons
- Limitations of free plan (can't download docs, file size limit)
- No native desktop or mobile apps, web-only
- Not ideal for task management
- Monthly pricing seen as expensive
- TOC/formatting not as customizable as some would like
6
HubSpot
Pricing
$18.00 per user/month
- Free version
- No Seat Minimum
HubSpot serves as a comprehensive customer relationship management (CRM) suite, encompassing a variety of software tools designed to elevate your organization’s marketing, sales, and customer service capabilities. Its integrated AI assistant, HubSpot AI, is designed to produce customer-facing content, generate leads, and boost your brand on social media.
HubSpot Key AI Features:
- Amplifies your social media presence - HubSpot AI can create content for social media posts, including engaging and attention-grabbing copy. It can also generate content to drive traffic to your website or eCommerce platform, increasing engagement and sales.
- Instant website generator - HubSpot AI can create simple custom websites using text prompts, eliminating the need for coding experience. These single-page websites can showcase your business, a new product, or core services.
- AI-powered copywriting - For help with creating content for your website or blog, HubSpot AI can be a helpful tool. It is capable of quickly generating unique content to promote your brand.
Pros
- Organized contacts and task management
- Email integration and tracking
- Sales pipeline/funnel management
- Automated sequences and workflows
- Easy to use interface and navigation
Cons
- Expensive, especially for small businesses
- Integration with other tools can be buggy
- Limitations in free version
- Confusing menus and navigation in some areas
- Email editor needs improvement
7
Zendesk
Pricing
$19.00 per user/month
- Free trial available
- No Seat Minimum
Zendesk is a software-as-a-service (SaaS) product offering customizable customer support platforms to businesses and organizations. It includes support tickets, live chat, knowledge bases, voice chat, and self-serve help centers. In May 2023, Zendesk introduced Zendesk AI, an AI-powered assistant designed to help team members and customers. Zendesk AI can respond directly to users and customers and help your human support team work more efficiently, improving customer experience.
Zendesk Key AI Features:
- Powered by proven tech - Zendesk AI uses OpenAI’s GPT generative models, just like ChatGPT. This technology ensures support chatbots can carry out helpful conversations, increasing support quality and customer satisfaction.
- Assists your support agents - Zendesk AI can read support tickets and live chat conversations, understand the context, and automatically suggest responses to send to customers.
- AI-enhanced knowledge bases - Build better-formatted and more accurate self-help knowledge bases with Zendesk AI. You can use text prompts to upgrade formatting, change the tone, and fix missing information instantly, from a single article to the entire help center.
Pros
- Easy to use and intuitive interface. Many reviewers mentioned that Zendesk is easy to navigate and has a simple, user-friendly interface. This makes it easy for agents to manage tickets and provide customer support.
- Powerful customization options. Zendesk offers extensive customization capabilities through triggers, automation, apps, and integrations. This allows businesses to tailor the platform to their specific needs.
- Robust reporting and analytics. The reporting and analytics capabilities provide valuable insights into support operations and agent performance. This helps optimize customer service processes.
- Omnichannel support. Zendesk enables managing customer interactions across multiple channels like email, chat, social media, etc. from one unified platform.
- Self-service options. The knowledge base and community forum allow customers to find answers themselves, reducing the need for direct support.
Cons
- Expensive pricing. Many reviews cited the pricing plans as being expensive, especially for small businesses.
- Complex setup and configuration. Customizing and optimizing Zendesk can be difficult and time-consuming, requiring technical expertise.
- Integration limitations. While Zendesk offers many integrations, some users faced issues finding integrations with specific tools they needed.
- Poor customer support. Numerous reviewers complained about slow, unhelpful responses from Zendesk's own customer support team.
- Clunky interface. Some users found certain interfaces like the reporting dashboard confusing and unintuitive to navigate.
8
Zoho
Pricing
$15.00 per user/month
- Free trial available
- No Seat Minimum
Zoho offers a range of business software and applications suitable for many purposes, such as team collaboration, analytics, cybersecurity, customer billing, inventory management, and more. All these features are integrated into Zoho One, an all-in-one software suite, and enhanced with Zoho’s bespoke AI assistant, Zia. Zia can complement many of Zoho’s existing features, helping multiple departments within your company become more efficient.
Zoho Key AI Features:
- AI-powered sales management - Your sales teams and managers can use Zia to increase sales by analyzing buying patterns to improve cross-selling effectiveness and suggesting the best times to send customer emails.
- Boost your business intelligence - Zia can improve your company’s business intelligence (BI) processes. It can generate activity reports, create detailed charts instantly, and detect workload anomalies before they impact your bottom line.
- Elevate your company’s customer experience - Zia can also function as a customer support chatbot, answering queries and addressing complaints. It can also shorten human response times by providing support agents with relevant text to respond to support tickets.
Pros
- Affordable pricing compared to competitors
- Easy to use and intuitive interface
- Lots of customization options
- Good integration between different products in the suite
- Helpful customer support
Cons
- Steep learning curve for some products
- Limitations in functionality compared to specialized tools
- Some bugs and glitches
- Slow performance at times
- Lack of native integrations with major third-party apps
9
ChatGPT
Pricing
Contact sales for pricing
- Free version
ChatGPT, created by OpenAI, is an AI-driven chatbot that operates on GPT-3.5 or GPT-4, based on the chosen payment plan. OpenAI’s GPT generative models allow ChatGPT to read and interpret human language and return human-readable responses, creating dialogues and conversations.
Originally designed as a basic chatbot by OpenAI, ChatGPT has evolved into a versatile assistant thanks to the advanced capabilities of its latest generative models. This evolution is a key reason why ChatGPT has become one of the most widely used AI tools in the business world today.
ChatGPT Key AI Features:
- Extensive training data - ChatGPT’s generative models, GPT-3.5 and GPT-4, are trained on some of the largest text data sets used by any single AI model. This vast amount of data equips ChatGPT with an expansive vocabulary and a comprehensive understanding of many subjects.
- Multipurpose language model - Besides engaging in conversation and answering questions, ChatGPT boasts a range of other applications. It can comprehend and respond in various languages, generate sample programming code, and create artistic and creative works.
- Wider range of functions with paid plans - Subscribing to OpenAI’s premium subscription grants users access to the advanced GPT-4 model. This model outperforms the free GPT-3.5 version in comprehending context and human language. GPT-4 can also convert questions into search keywords, read and summarize websites, and provide sources and quotes for improved answers.
Pros
- Saves time and increases productivity
- Easy to use interface
- Helps generate content like emails, social media posts, blogs
- Provides quick answers and solutions
- Good for brainstorming and getting creative ideas
Cons
- Gives inaccurate or incorrect information sometimes
- Repetitive and generic responses
- Struggles with complex prompts and queries
- Contains outdated data and facts
- Potential for plagiarism and lack of originality
10
Fireflies.ai
Pricing
Contact sales for pricing
- No Seat Minimum
Fireflies.ai is an AI-powered, multipurpose notetaker that can listen to audio during voice and video meetings. Its primary purpose is to transcribe voice conversations, automatically turning important meetings into text that other team members can read and review. As an AI-powered business tool, Fireflies.ai can also perform many other tasks. It uses AI and natural language processing to tell apart speakers, analyze meeting and conversation durations, and summarize the full transcript for easier reading.
Fireflies.ai Key AI Features:
- Conversation analyzer - Fireflies.ai offers advanced tools that identify speakers and track speaking duration, topics, tone, and sentiments in meetings. Team managers can use this data to assess conversation quality, gaining new insights into company meetings.
- Advanced AI voice collaboration - Fireflies.ai offers features like commenting, reacting, and creating soundbites from conversation excerpts, enhancing team communication and inclusivity.
- Unique integrations - Fireflies.ai is compatible with major conferencing platforms like MS Teams, Google Meet, Zoom, and Webex, allowing recording, transcription, and search functionality within your chosen app.
Pros
- Accurate meeting transcriptions and ability to search transcripts makes it easy to find key information later
- Saves time by automating note-taking and providing meeting summaries. Allows focusing on conversations rather than note-taking
- Integrates with other software like Slack, Zoom, and CRMs for easy sharing and workflow
- Provides analytics on meetings like talk time percentages and sentiment analysis
- Easy to use interface and simple setup. Automatically joins scheduled meetings
Cons
- Inaccurate transcription at times, especially with accents or technical jargon
- Limited storage capacity on free and lower tier plans. Have to delete old meetings to make space
- Some complaints about reliability in automatically joining all meetings
- Price seen as expensive by some, especially for higher tier plans
- Website interface and usability needs improvement - some functions seem hidden behind menus
Conclusion
Artificial intelligence and AI-powered tools have become ubiquitous and vital components of an organization’s operational strategy. They improve team productivity, assist managers in making informed decisions, maintain a competitive advantage, and increase your company’s operational efficiency.
Given the significance of these tools, selecting the appropriate ones that align with your company’s unique needs and workflows is crucial. While business AI tools can transform your workflows, verifying that their functions, interface, and design match your requirements is important. The right AI tools should intuitively integrate into your processes, augmenting rather than substituting your capabilities.
